Faqs
Shipping & Delivery
What shipping options do you offer?
We offer ground shipping to reduce our carbon footprint.
How much does shipping cost?
Shipping fees vary based on your location and selected delivery method. Check the final cost at checkout.
When will my order arrive?
Standard shipping typically takes 3-7 business days.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link.
What if my order is delayed?
If your order is taking longer than expected, check your tracking info or contact our support team.
How is my order packaged?
Sēkwl uses 100% recyclable and eco-friendly packaging to reduce environmental impact.
Refunds, Returns & Exchanges
What’s your refund policy?
If you’re not satisfied, contact us within 30 days of purchase, and we’ll make it right.
Can I return my order?
Due to the nature of our products, we don’t accept returns. However, reach out if you have concerns, and we’ll find a solution.
How do I exchange a product?
If your order was damaged or incorrect, contact us for a replacement.
Do Sēkwl products come with a warranty?
We stand behind our quality, but if you receive a damaged product, let us know, and we’ll take care of it.
Customer Care Support
How can I contact Sēkwl customer support?
Email us at hello@sekwl.com, and we’ll get back to you ASAP.
What if I need to escalate an issue?
If you need additional support, let us know. We’re here to make things right.
I’m having technical issues with my account. What should I do?
Try resetting your password or clearing your browser cache. If you are still having trouble, contact us.
How do I update my personal information?
Log into your account to update your email, shipping address, or payment details.
Website & Online Experience
How do I navigate the Sēkwl website?
Our site is designed to make shopping easy! Use the top navigation bar to browse by product type or learn more about functional mushrooms. You can also use the search bar to quickly find what you’re looking for.
How can I find a specific product?
Use the search function at the top of the page and type in keywords like “Lion’s Mane” or “Chamomile.” You can also browse by category in our shop section to explore all our functional beverages.
I’m having trouble setting up an account. What should I do?
If you're experiencing issues, try resetting your password or clearing your browser cache. If that doesn’t work, contact our support team for assistance.
Where can I find my order history?
Log in to your Sēkwl account, click on “My Orders,” and you’ll see your full purchase history. Need help? Reach out to customer service.
The website isn’t loading properly. What should I do?
Try refreshing the page, clearing your cache, or switching to a different browser. If the issue persists, let us know at support@sekwl.com.
